About Webgility.com

When it comes down to owning a small business it can be quite challenging to make sure that everything is in order properly. There is a lot to think about, but an aspect of your business that is really crucial is to make sure that it makes a profit. Keeping together your finances is probably one of the most important roles that you must deal with since failure to have everything in order and lined up properly could result in the demise of your company. Luckily there are experts that you can turn to in order to make sure that your accounting and finances stay on track. One such company is called Webgility.com.

Founded in 2007 by Parag Mamnani, who has over 11 years of experience in the technology and eCommerce industry, Webgility.com is a software company designed to eliminate manual data entry, cut down order processing and reduce duplicate data entry between your ecommerce presence and QuickBooks. Not only does Webgility.com connect one’s small business online store to QuickBooks, but it also acts as a shipping processor to automate your online business. Some of the distinctive features of Webgility.com include:

As a small business owner you work hard to generate sales but spend hours entering orders into QuickBooks, but this can be quite time consuming and not to mention really tedious. All together you’re spending more time transferring information between systems than in growing your business. With Webgility.com you are really able to shave off hours from your workflow and in turn help make your business more productive and cost-effective. Let’s take a deeper dive into some of the top features that make Webgility.com a service worth checking out!

Top Features Of Webgility.com

There is much to be said about the product offerings of the Webgility service. In short, Webgility provides eCommerce and QuickBooks integration software for online businesses so that business owners do not have to worry about any of the financials and tedious bookings that may exist should you have to handle the process manually. The company’s flagship product is called eCommerceConnector (eCC). This product is a desktop app that integrates an online store with QuickBooks, shipping processors, payment processors, and more, so you can manage your entire online business from one central application.

The company also has a mobile app, eCC Mobile, that connects with a small businesses’ online store so you can manage your store activity and performance on the go. The company is QuickBooks Gold certified, and works with numerous shopping carts and marketplaces and major shipping providers. So instead of being caught up in the day-to-day tasks, online sellers can use eCC and eCC Mobile to increase their operational efficiency, giving them time to focus on other aspects of their business.

Other features of the service is that it synchronizes your online store(s) and QuickBooks eCC automatically matches and synchronizes your orders, products, inventory, customers, etc. between your online store and QuickBooks, so your store and QuickBooks will always be up-to-date and accurate. The service will also even post orders to QuickBooks to create a sales receipt, sales order or invoice. All you have to do in the process is just make sure you have the data entered and paper available to print the invoices and receipts.

With Webgility you also have the opportunity to really streamline your businesses order system. The program allows for you to easily organize the order process. Using Webgility.com, you will be able to automatically generate shipping labels, track shipments, update order status on your store, and notify customers of shipments instantly.

Another nice feature of the program is that it can alert everyone who is working at your company of what is going on and is able to keep everyone in the loop. eCC’s role-base access lets different departments utilize eCC according to their function. The operations team can process shipping and manage product and inventory from eCC, while your accountant reconciles accounts, tracks expenses, and reviews activities in QuickBooks.

Teams can add notes to orders, review customer feedback, and view order history at any time. Basically, the system can easily be used by anyone in the company and is not simply restricted by the owners of the company. That said, of course there are certain areas of the program (such as finance info and other important docs) that can be locked and only given access to certain individuals.

Webgility Prices

The pricing structure for the Webgility product and service really all depends on how much of the service you are planning on utilizing and also the size of your business. There are payment plans available for monthly orders as well as flat fee prices, but it’s really up to you on how much you want to spend on the service. On the lower end of the pricing structure you can have access to services at a low price of $49, while on the higher end you can end up spending as much as $600. Again, it’s important to really take a good look at all of the services included in each product offering since obviously the more that you pay, the more you will have available at your fingertips!

Criticism Of Webgility

There is quite a bit of positive chatter about all of the benefits that Webgility.com can provide to a budding small business. While many users do agree that the product is amazing for what it does, some users have had issues with it. These issues really run the gamma, but the most frequently discussed issues include having to reconfigure each and every store over and over again and on every computer because of bad verbiage, setting up workstations for the first time to even find the database, to an SQL error log that is growing non-stop that eventually causes the disk to run out space.

What others also find a little misleading is that before you buy the product, you speak to sales staff and can view video demos by U.S.-based staff. However, once you buy the product, you learn that all the development and technical support is based in India. Having to do remote sessions just so that they can modify code on the fly, while pretty impressive, it can be a little inconvenient and not super easy to communicate.

Customer Support

The Webgility.com team is really all about providing support to those who use the product and service. With customer service representatives all across the globe, primarily in India, the company has a 1-800 number as well as an e-mail and live chat support service. Generally customers should be able to get in touch with representatives in one of these three ways. While writing this review, we were actually contacted by a live chat support representative while simply browsing the site. As such, it can be inferred that the team at Webgility is very proactive and wants to serve its customers in the best possible ways.

Final Thoughts

Whether you’re starting an eCommerce business or expanding an existing one, you want to optimize operations and eliminate unnecessary costs as much as possible. Running an eCommerce business requires setting up and maintaining multiple management systems, including an online store (i.e., shopping cart or marketplace) that connects to your merchant account to process payments securely, one or more shipping processors if you ship products, and an accounting application to manage your bookkeeping and finances. Webgility.com is what you need in order to make your business run as smooth as possible. So if you’re the owner of a small business, sign up for the service at Webgility.com and you’ll be on your way to a booming and organized business!